Bambus contact center is a dynamic, full service call center services company. We specialize in customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point.

Bambus contact center possesses a wide array of call center services knowledge and expertise. Our call center services, capabilities and talented team enable us to seamlessly pursue your specific needs and goals across any market or industry. The caliber and variety of clientele that we service is a testament to the level of quality and flexibility we are accustomed to providing. From business-to-business and business-to-consumer sales to customer service and order taking,Bambus contact center has the experience and the skills needed to make your call center outsourcing project a success

Inbound

We offer inbound services with competitive pricing along with a strong list of features and exceptional customer service. We offer professional solutions to various inbound projects for national and international customers. Customer satisfaction stands for us at first, this is also true for the customers and their target group. Our motivated Customer Service Agents (CSA) accompany in all phases, act on the basis of leaves you up to the satisfactory finalization of your concern. With accurate planning, coordination and ongoing optimization of work processes and tools, we bear helping you achieve your goals. Through 24/7 reachability by phone, email and chat we are flexible and in constant contact with the client.

  • Order taking and processing
  • IVR (Interactive Voice Response)
  • Warm transfer
  • Claims Management
  • Return Management
  • Complaints Management
  • Help Desk Services
  • Customer service and care
  • Pre/post sales service
  • Level 1 and 2 Tech Support
  • Internet Live-Chat Solutions

Outbound

We provide professional outbound services for companies seeking to actively engage with potential or existing customers and earn valuable insights about products and services as well as increasing their revenue and retention.

  • Business-to-Business (B2B)
  • Business-to-Consumer (B2C)
  • Acquisition
  • Chat
  • Lead generation
  • Verification
  • Win back
  • Up-sale
  • Cross-sale
  • New services and products to existing customers
  • Custom order processing
  • Customized reports
  • Quality Assurance
  • E-mail follow-up

Repair Center

Our Repair Center services are delivered by our exclusive partner, Aixtema in Aachen. In aixtema Repair Center, our expert technicians and engineers handle orders, claims and returns of equipment from IT, telecommunication and electronics. This includes testing, classification, repair, reworking and exchange, wherever it is necessary. Our Repair Center manages product quantities of up to 50.000 devices per month. From a reworking-assignments shortly before Christmas to amazon-Return-Service.

  • Devices including electronics up to 30kg
  • Incoming goods inspection (IQC)
  • Return Material Authorization (RMAs)
  • Repairs, also after the warranty period
  • Estimates of costs – Repairs
  • SMD-repair (fine pitch)
  • Interfaces for the client systems
  • Amazon-Return-Service
  • Shipment with UPS or DHL

Technical Setup

We help build your own customized contact center solution that will keep up with new channels, new interactions, and new customer preferences.
Small to medium-sized or big organizations can benefit from our services. In addition we can give also very low rates for any international call, anywhere in the world. Our calls are sent through local operators – more than 150 of them, to reach every single country worldwide. We terminate a very high volume of telecom traffic around the globe. We have A-Z voice termination from our interconnections with Tier 1 service providers.

  • Setting up Dashboards
  • Setting up Omnichannel modules
  • Cloud Predictive Dialer
  • VoIP gateways
  • System Administration
  • Security Measurements
  • Consulting Contact Center Solutions

Technology we use

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