The focus is always
on the customer.
Bambus Contact Center knows better than anyone how to provide solutions that result in satisfactory customer care.
WHO ARE WE
We are a leading call center agency dedicated to providing exceptional customer service solutions for businesses across various industries. With a proven track record of excellence, we specialize in delivering tailored and comprehensive call center services that meet the unique needs of our clients.
Our team consists of highly trained professionals who are passionate about delivering top-notch customer experiences. We understand the importance of every customer interaction and strive to represent your brand with the utmost professionalism and care. Our agents are skilled problem solvers, equipped with the knowledge and tools to handle a wide range of customer inquiries, concerns, and support needs.
THE INDUSTRIES WE SERVE
Our team is is committed to exceeding every client expectation by offering great service.
WHY TRAIN WITH US
Bambus Contact Center provides a combination of a 100% cloud contact center solution combined
with telecomcarrier services and multilingual agents that are trained in various industries.
We’ve been training call center
professionals longer than anyone elseon the market today. As a result, we know what works, what drives value, and how to stay ahead of the game.
With a wide range of 20+ call center courses, vital training topics in every significant role, and four different online/in-person course delivery options, Bambus Contact Center is the ultimate one-stop-shop.
Bambus Contact Center set the standards for practical call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements proven to drive value.
Our passion for our core purpose gives us courage to reach beyond our comfort zone to try innovative and unconventional ideas.
We do the right thing — even when no one is watching.
Use incentives and gamification
Interested in a reward for a job well done? Very few people argue with the logic of workplace incentives. Small gifts and public praise motivate employees to work smarter, not harder.
Incentives create a positive atmosphere, increase productivity, and discourage absenteeism because people like to feel good about what they do. Add a few gamification elements, and your call center will be singing.
We’d suggest incorporating various incentive levels, including public ‘shout-outs’ for excellent jobs with customers, ‘High-Five’ peer-to-peer recognition for helping out or doing a good job, quarterly performance target individual and team prizes, and employment anniversary gifts.
Use technology to monitor agent efficiency and performance
Many contemporary call center software monitors agents’ performance and helps to identify problem areas and time wasters.
The most effective way to do this is to set up each employee with their own ‘Performance Dashboard,’ to see their numbers and one for the managers.
Use video conferencing for training
Telecommuting changed the way employees work by allowing them to work from home. Video conferencing takes the place of formal meetings and gives employees from all over the globe the opportunity to work together effortlessly. We’ve all had a taste of that recently.
But working remotely doesn’t mean you have to stop training. Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely.
Video conferencing can also be an excellent opportunity to bring together different offices or teams, train teachers from much further afield, and attend virtual conferences
Incorporate storytelling into your contact center training
Who doesn’t like a good story?
Stories are more engaging, but stories also enhance learning and help us retain information better.
But storytelling is more than that; it’s what makes us human. The power to imagine, to tell stories, and by doing so, to transmit information and work together across natural boundaries of all types. Using real examples, you can identify potential problems and allow employees to conclude how to solve issues quickly and effectively. Telling a story is the only way to activate the parts of your brain that can pair the information with the listener’s own experiences and ideas. An account is how we transfer data
Hold regular training sessions for all agents
The first thing to make sure you have in your plan is regular formal group training sessions for employees, somewhere between once a month and once a quarter.
These are your chance to bring together everyone and keep them in the loop on new policies and procedures, safety programs, software, hardware, etc. They can also be used to provide regular, customized training from an outside company.