About Us

Bambus Contact Center is a constitutive jigsaw of Bambus Group. It was established in 2019 as a result of increasing needs of the market. With the expertise on board, Bambus Contact Center now provides a range of services which aim to facilitate companies’ overloaded work. We are located in Prishtina, however, our services are delivered overseas in a high quality and on time.

Mission

We aim to be a one-stop platform for all services companies are seeking to ensure smooth efficiency, maximize productivity and save time in competitive rates.

Full availability

Our inhouse agents work in three shifts for ensuring full availability for companies operating both nationally and overseas. We are very accommodating towards our client’s best convivence.

Global and comprehensive reach

Our team provides services in more than 20 languages and industries. These out-reach resources enable us to serve any company or business no matter its operating location, language or industry.

Facts about us

62%

Are under 30 years old

22%

Basketball Fans

11%

Have never took a selfie!

12%

Are parents

50%

Hold a BA degree!

39%

Are animal people!

87%

Are summer people!

70%

Are coffee people!

5%

Never took a selfie!

90%

Watch Netflix!

10%

Speak 4 languages!

8%

Play musical instruments!

A Guaranted Quality

Our eyes are on Quality Assurance!

Bambus Group follows leading security practices for the safety of our gathered Data and Information. This compliance provides assurance to our clients that we’re frequently updating our Quality and Security Management Program in complete accordance to GDPR and ISO international standards. Our services are certified by TÜV NORD with ISO 9001 and DIN ISO / IEC 27001:2013 “Information Security Management Systems”.

ISO Certifications

TÜV NORD with ISO 9001 and DIN ISO / IEC 27001: 2013 “Information Security Management Systems”.

5 Steps Agent Training

In order to be able to gather conclusive data, come up with worthwhile results, and draw meaningful conclusions, it is important to prepare our agents professionally. By implementing standard ISO DIN 9001, every process within Bambus Contact Center is carefully defined and controlled by the Human Resource Department.

Recruitment Process

Every agent undergoes an aptitude test focusing primarily on language and communication skills.

Explaining the Market

After agents pass the recruitment process successfully, they are briefed on the principles and main values in the area of marketing research.

Training

We provide training in the areas of communication techniques and soft skills, as well as the obligatory trainings on ISO DIN 27001 data security and protection.

Categorized

Bambus Contact Center classifies agents into different industries. Each agent brings unique abilities, qualifications, and experiences to our team.

Continuous training

Every agent will be monitored and coached on every single project they are working, guaranteeing the quality of work Bambus is promising to its clients.