Bambus Contact Center is a subsidiary of Bambus Group. It was established in 2019 as a result of the increasing needs of the market. With the expertise on board, Bambus Contact Center now provides a wide range of services which aim to facilitate companies’ overloaded work. From Kosovo’s capital, Prishtina, we offer our services overseas prioritizing services quality.
Facts about us
Certified working methods of Bambus Group guarantee the security and confidentiality of the data and information collected. Our services have been awarded by TUV NORD according to DIN ISO/IEC 27001: 2013 “Information Security Management Systems” and EN ISO 9001:2015 “Quality Management”. This assures our customers that our quality and safety management program is regularly updated in appliance with international regulations such as GDPR and ISO standards. In addition, we are certified by DEKRA with DIN ISO 20252:2019 “Standards of Quality Assurance in Social and Market Research”.
In order to be able to gather conclusive data, come up with worthwhile results, and draw meaningful conclusions, it is important to prepare our agents professionally. By implementing standard ISO DIN 9001, every process within Bambus Contact Center is carefully defined and controlled by the Human Resource Department.