Top 10 Customer satisfaction skills that agents must have

In today’s competitive business landscape, customer satisfaction is paramount. Customers are increasingly demanding and expect excellent service at every touchpoint. As a result, organizations must ensure their customer service agents possess a specific skill set to deliver exceptional experiences. In this blog, we will explore the top 10 customer satisfaction skills that agents must have […]

Why integrate social media with a contact center?

By integrating social media with your contact center, you can gain a competitive advantage in the marketplace. You can successfully and easily integrate social media into your operations with the right strategy and tools. Customers are more likely to turn to social media platforms to voice their concerns, opinions, and feedback.  What is social media […]

What is VoIP and How Does It Work?

Are you familiar with the term “VoIP”, but aren’t sure what it means? VoIP stands for Voice over Internet Protocol and is a communication technology. We’ll show you how these phone systems work, their benefits, and more in this blog post. What is a VoIP phone? VoIP phone is a type of telephone that uses […]