Why Bambus Group?
Customer satisfaction stands for us at first, this is also true for the customers and their target group. Our motivated Customer Service Agents (CSA) accompany in all phases, act on the basis of leaves you up to the satisfactory finalization of your Concern.
With accurate planning, coordination and ongoing Optimization of work processes and tools, we bear helping you achieve your goals. Through 24/7 reachability by phone, email and chat we are flexible and in constant contact with the client.
- Customer service
- Customer care
- Customer Acquisition
- Complaint management
- Sales calls (accepting orders, bookings)
- Cross and up selling
- + Help Desk
- Secretarial services
- Technology hotline
- Answering services
Our software also helps the call center administrators listen to barge into any of the active calls your agents are on, to guage the quality and peformance. You can do this real-time in a single click from our rich web administrator panel. You can also add notes to the calls and notify agents about your feedback on the call.
Detailed real-time data at the agent and call level
Quality checks through Bargein
Real-time reporting dashboard
Customizable reports for further data analysis
Key Advantages - Benefits
Important data at your finger tips
Improve customer interaction quality
Reduce operational costs and increase business efficiency
The Right Technologies
Investing in loyalty is as important as investing in usability and conversion optimization. It only takes a few clicks. Watch the video to see how.
High Quality - Certified
A website is an essential business tool and LeadEngine is meant to simplify the website building experience. Identify and turn your leads into customers.
- Give your website a name
- Add your unique content
- Add your stunning images